Behind the Scenes Archives | The Fresh Times

Behind the Scenes

Behind the Scenes

How to Build the Perfect Buddha Bowl (straight from our favorite Instagrammers)

Behind the Scenes March 24, 2017

Some of our favorite bloggers and Instagrammers have spoken, and you don’t want to miss what they have to say about the no-recipe “recipe” for colorful, nutritious, and uber Insta-worthy Buddha bowls.

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Carl says:

I got my first Hello Fresh shipment and it was disgusting. The chicken leaked all over everything else, it all went in the garbage. I contacted their customer service, and it was middling. I got a credit, and new meals coming 2 wks out. The whole point was meals this week while inlaws were in town. Now I just have extra garbage in the garbage bin. It was gross.

Jordan Schultz says:

Hi Carl– Jordan here from the HelloFresh community team. We hear you, and we’re so sorry to hear about the disappointing delivery experience. If you wouldn’t mind, please reach out to our customer care team at or 1-800-733-2414. We want to make this up to you!

Cynthia says:

I LOVE HELLO FRESH!! The meals are yummy and I am learning how to cook in the process!! Who knew I could make risotto?? Fresh produce and meats, colorful creative packaging, its amazing!! Thank you HelloFresh!!

Jacqueline says:

This just made our day! Thank you, Cynthia. We’re so happy to hear how much fun you’re having with HelloFresh 🙂

Mary Ann Garcia says:

Please skip next week

Jacqueline says:

Hi Mary Ann! To skip a week, please log in to your account, click MY DELIVERIES, then SKIP WEEK. Just be sure to let us know by 11:59pm 5 days prior to your next scheduled delivery so we can alert our suppliers. Thank you!!

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An Interview with Our Registered Dietitians, Rebecca and Sarah!

Behind the Scenes March 8, 2017

What better way to celebrate Registered Dietitian Nutritionist Day than hearing from HelloFresh’s very own RDs, Rebecca and Sarah? Continue reading to learn what inspires them and the one nutrition myth they wish you’d stop believing. 

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Dovas says:

Happy Nutrition Day! Great read and very interesting to know that Juice detox cleanse is a myth… I wish I knew that before buying all those detox shots.

Jordan Schultz says:

Live and learn, Dovas. Live and learn!

Marie says:

Do you have low sodium recipes?

Rebecca Lewis MS RDN says:

Hi Marie,

As the Head Dietitian, I’d be happy to help answer your question. HelloFresh has a large variety of recipes and options each week to pick from. We list out all of the nutrition information on the website next to the meal choices up to 6 weeks in advance before your box arrives. You can log in and see the nutrition (including sodium) ahead of time in order to select the recipes that work best for you. If you are ever uncertain about something, you can also reach out to the dietitian’s directly at

Love your very balanced approach to clean, healthy eating! I agree with you about the juice fasts. They are just sugar water with the fiber (“pulp”) removed! If you are using them to detox, it is NOT going to help with that because one of your biggest cleansing organs, the colon, needs that discarded fiber to bind to toxins and eliminate them from the body. Thanks for your post!

Jordan Schultz says:

Hi Camille! Jordan here, from the HelloFresh community team. So glad you enjoyed our take. We’ll let Rebecca and Sarah know!

Lisa says:

Are any thee plans sent with Organic ingredients?

Jacqueline says:

Hi Lisa – The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While our product is not organic, what we do concentrate on is what produce looks and tastes best. We work with sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. All of our suppliers have a wealth of experience, and we feel they really are some of the best! If you have any questions about our fruits and veggies, please feel free to reach out to the produce team directly at

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HelloFresh Partners with Monterey Bay Aquarium Seafood Watch

Behind the Scenes February 10, 2017

HelloFresh has always been committed to responsibly sourcing both wild-caught and farm-raised seafood. But now, we’re making it official by partnering with the Monterey Bay Aquarium Seafood Watch® program.   

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Andrea says:

This is great news!

Bobby says:

Great decision by Hello Fresh to source species and environmentally safe seafood.

Nia says:

Don’t forget scallops. Scallops please ease 😀

Tahla says:

Is there any chance of a pescatarian box?

Jacqueline says:

Tahla – currently we don’t offer a pescatarian box. However, we’re always looking to improve and will be sure to pass this along to our culinary team.

Merrill Turner says:

Thank you for your concern about the health of our oceans!

Lauire says:

Is all of your sea food wild caught. I refuse to eat farm raised fish and if not wild caught do you let people know that it is farm raised.

Jordan Schultz says:

Hi Laurie! Jordan here, from our community team. Our seafood is a combination of wild-caught and sustainably raised.

Rob Coble says:

Is the salmon wild caught? I have some of your salmon here but I want to know before I decide if I am going to cook it.

Jordan Schultz says:

That varies by location, week and certain other factors. Part of this Monterey partnership means that we are making choices based on sustainability guidelines. That means that if wild-caught salmon are overfished at the moment, sustainably farmed salmon would rank higher.

Evelyn O'Connor says:

I have recommended in the past utilize pearl couscous or quinoa, bulgur or red rice. much more appetizing. Just saying.

Jacqueline says:

Thanks for the tip, Evelyn! We’ll definitely pass this along to our culinary team. They’re always looking to improve and experiment with new ingredients.

Gweneta Borden says:

This is great news! However, just would like you to know that I only eat fishes that a kosher.

Jordan Schultz says:

We’ll pass that along to our team, Gweneta!

cheryl says:

I think this is WONDERFUL! I don’t eat fish because 20 years ago I heard a spokesperson from the Shedd Aquarium speak at length about how our oceans are empty due to over fishing.

I am behind you 100%.

Ellen Weeks says:

Sounds like a great idea! Those of us away from coastal markets will appreciate that option!

Valerie Franklin says:

THANK YOU! As a long-time subscriber, I want to thank you for teaming up with Monterey Bay Aquarium Seafood Watch to select sustainable seafood options, and all your efforts to choose sustainable meats and products. When I open the box every week, I read every label to see where it has come from and what is in it. Thanks again, it makes our decisions easier!

Jacqueline says:

Only the best ingredients for the HelloFresh family!! We’re so happy to hear how much you’ve been loving HelloFresh, Valerie 🙂

Denise Bell says:

Soooo appreciate your commitment to sustainable fisheries!

Lisa says:

As long as we get seafoods other than cod and salmon I’m happy… Yuck. Keep the shrimp coming, would love to see things like scallops in boxes

Jacqueline says:

Duly noted, Lisa!! We’ll pass this along to the culinary team.

I am sharing HelloFRESH with my patients.

I have shared Hello Fresh with many of my patients.

Jordan Schultz says:

Jordan from the community team, here. That’s amazing to hear! Thanks for sharing the love!

Linda says:

Thanks we love fish!!!

Jacqueline says:

We’re with you, Linda!

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HelloFresh + Puppy Bowl = The PERFECT Sunday at Home

Behind the Scenes February 3, 2017

If there's one thing we love as much as cooking, it's puppies. I mean, c'mon... how can you look at these cuties and not fall head-over-heels in love? It's impossible. (...)

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1 comment

che3a says:

Thanks for the information

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Where We Source The Best Tasting Fish

Behind the Scenes December 8, 2016

There's a good chance whoever coined the term there's "plenty of fish in the sea" did so while visiting Cape Cod's most well known town, Chatham. We came to this (...)

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Maryann says:

It’s nice to know where the fish comes from. I would like to know more about verifiable food suppliers for HEALTH Fresh.

Tom Kehler says:

Thank you for the great work you’re doing to provide the best food possible.

Mary Malouin says:

Very happy to hear the fish is local and wild. I do not want farmed fish. Fish is a main staple for me and would like it from you regularly.

Jordan Schultz says:

Great to hear, Mary! We know sustainable fish just taste better too. Get cooking!

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Difference Between Olive Oil and Extra Virgin Olive Oil

Behind the Scenes November 22, 2016

Think all oils are created equal? Think again. Continue reading to learn the difference between olive oil and extra virgin olive oil.

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Gina Davis says:

Can you do more education on oils? I use grape seed oil for everything.

Jordan Schultz says:

That’s great feedback to hear, and we’re glad you found this content useful! We’ll certainly pass that along.

Scott says:

Your recipes commonly say to use Olive oil for high heat oven cooking and pan searing, but make no mention of this distinction that it should not be EVOO. You should say something like “Olive Oil (not EVOO)” in your recipes, as most of your clients probably have not read this blog/do not know the difference, and are using EVOO instead.

Jordan Schultz says:

Jordan here, from our community team. Thanks for the feedback, Scott! We’ll pass that along to our team.

A Lockamy says:

I agree! I did not know that there was that much difference between Olive Oil & Extra Virgin Olive Oil (EVOO) – nor did I know the abbreviation for it!

Jordan Schultz says:

It’s a little distinction, but it makes a BIG difference when cooking!

Ellen DuBois says:

Am trying to reach someone to change plan to once a month. Need a way to contact on Web site/app

Jacqueline says:

Hi Ellen – feel free to give our awesome Customer Care team a call at 1-800-733-2414!

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HelloFresh + Etsy Dinner Party Sweepstakes

Behind the Scenes November 10, 2016

Food from HelloFresh + drinks from Drizly + decor from Etsy + party gifts from Penguin Random House = the ultimate recipe for dinner party success. And it’ll cost you nothing. Zippo, zilch, nada. 

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Lau-Rene Manuel says:

Thank you!!! I brought this for my 15 year old that likes to cook and i thought this would be a great way to find fun different meals. She made dinner in Friday when the first box arrived – delicious!!! I made breakfast today – again SOOOOOO GOOOD!!!


Jacqueline says:

So happy you’re loving HelloFresh, Lau-Rene!!!

Claudia Gordon says:

Love hello fresh!@

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What Would You Do With an Extra Hour?

Behind the Scenes October 25, 2016

The average American spends one hour a week grocery shopping. That's 52 hours a year, which is over two full days. That's a heck of a LOT of time.

But what (...)

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Austin says:

Awesome video! I would spend that extra hour with my friends and family!

Jacqueline says:

Hi Austin – us too! We can’t think of a better way to spend that extra hour.

Terry says:

Such a cool idea – I would spend an extra hour sharing a meal with the people that I love.

Ariana says:

Love this! I would spend the extra hour catching up with friends at happy hour!

Sabrina says:

I love this perspective! I would spent the extra hour doing yoga and keeping in touch with loved ones far away.

Mary says:

This is great! I would spend that extra hour cuddling my pup and reading a good book!

Meghan says:

I’ve been trying to read more lately so I would definitely use that time to cuddle up with a good book 🙂

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The Man Behind Our Cauliflower Power

Behind the Scenes October 13, 2016

We traveled to the “Salad Bowl of the World” to meet the man behind our cauliflower. Bob Thorp, a second generation farmer at Grower’s Express, takes us on a special tour of the farm he calls home.

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How To Cut An Avocado Perfectly Every Time

Behind the Scenes October 3, 2016

Now that you’ve met the one and only Avocado Bob, learn how to cut an avocado perfectly every time.

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Janice Higgs says:

I have found it necessary to cancel my subscription to HelloFresh. We have enjoyed the meals. Thank you.

Jacqueline says:

Hi Janice. So sorry to hear that you had to cancel your subscription, but we’re glad you enjoyed your HelloFresh meals!! Let us know if you ever start craving some more HelloFresh fun – we’ll be here 🙂

Natalie says:

Please tell me what to do with the gray-black spots appearing on the outside of the fleshy part. In this video, and on cooking shows, it appears that they are either not there or totally ignored. Of course, I find then unappetizing and I cut them off.

Jacqueline says:

Hi Natalie – a few bumps and scrapes is totally normal. Feel free to cut around them – we promise the rest of the avocado is still delicious!

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