10 Things You May Not Know About HelloFresh September 25, 2017

by Eat

Here at HelloFresh, food is just the beginning. And dinner? Doesn’t begin to cover it. 

HelloFresh menu

Some of you have been in the Fresh Fam for years. Others, months. And some just days (in which case, welcome!). But because there’s been a whole lot going on here over the past year — from exciting menu updates to completely new products — we figured it wouldn’t hurt to get everyone on the same page with these 10 nuggets of HelloFresh knowledge. This way, you can make the most out of your time in the kitchen and have all the fun without any of the fuss.

1. There are 15 recipes on the menu each week.

Because “dinner” and “boring” should never be in the same sentence. Ever. And with a wide variety of chef-curated recipes to choose from every week, they don’t have to.

2. Customer favorites make a comeback every week as Hall of Fame recipes.

HelloFresh menu-hall-of-fame-recipe

Because when thousands of home cooks tell us they love specific recipes, we listen. And then, we bring back one tried-and-true, all-time customer favorite on the Classic, Veggie, and Family menu once a week. Just think of ’em as the cream of the crop. The varsity team of HelloFresh. The guaranteed crowd-pleasers you can bet your taste buds on.

Next week’s Classic Plan Hall of Famer? Figgy Balsamic Pork with Roasted Green Beans and Rosemary Potatoes. (Hint hint: there’s still time to order it!)

READ MORE: BIG NEWS! Top-Rated Hall of Fame Recipes on Your Plate Each Week

3. There’s even a Premium option.

HelloFresh menu-premium-recipe

Because sometimes, you want to treat yourself to an elegant recipe with a handpicked selection of premium ingredients — but you DON’T want to spend hours in the kitchen or deal with super complicated recipes. We totally get it, which is why there’s a Premium recipe every week. We’re talking pan-seared duck breast, prosciutto-wrapped chicken, balsamic-drizzled skirt steak, and even next week’s butter-basted rib-eye steak.

While these recipes are tailor-made for date night and special occasions, they’re also simple and quick enough to make on, say, your ordinary Wednesday.

READ MORE: How to Cook the Perfect Steak

4. Pressed for time? We’ve got a 20-Minute Meal every week.

HelloFresh menu-20-minute-meal

Because with rocket-fast recipes that come together in T-20 minutes, busy schedules will never get in the way of eating delicious, home-cooked food.

Case in point: next week’s Creamy Shrimp Tagliatelle with Heirloom Tomatoes, Garlic, and Chili.

READ MORE: MENU UPDATE! We’ve Launched 20-Minute Meals

5. There’s an entire meal plan specifically designed for vegetarians.

HelloFresh menu-vegetarian-recipes

Because our chefs absolutely love creating plant-based recipes for all the veg heads in the Fresh Fam complete with hearty whole grains, seasonal produce, and vegetarian proteins.

Sweet Potato and Black Bean Tacos with Avocado Crema and Cilantro? Yes, please.

6. Every recipe on the Family Plan menu is kid-tested and approved.

HelloFresh menu-kid-tested-family-plan-recipes

Because those little ones have big opinions, so it’s important to get that picky eater seal of approval on every recipe that makes its way into onto the Family Plan menu. But don’t worry, adults — we didn’t forget about you. Recipes like next week’s Parmesan Chicken Tenders with Rosemary Fries, Green Beans, and Honey Mustard Sauce will have kids and adults alike reaching for seconds.

READ MORE: The Results Are In! Exactly What Families Like to Eat For Dinner

7. The recipe archive has over 2,500 of our best chef creations.

Because who wants to spend hours fishing for recipes? Not us. Fortunately, the recipe archive is organized by category (quick, Hall of Fame, family friendly, easy to cook, most recent, etc) and cuisine type, so you can easily find exactly what you’re craving.

8. We have a Wine Club.

HelloFresh menu-wine-club

Because there’s nothing quite like top-quality wines conveniently delivered to your doorstep that are ALSO hand-selected to pair with your meals. Talk about a win-win.

Learn more here and get excited to saute, simmer, and sip in style.

READ MORE: 3 Steps to Wine Tasting Success

9. We sell our favorite Kitchenware.

HelloFresh menu-kitchenware

Because cooking is so much more fun when your kitchen is stocked with chef-approved essentials — from pots and pans to knives and everything in between (even tools for your budding sous chefs!). Select items are curated into kits, which means it’s easier than ever to find everything you need all in one place.

10. We’re as flexible as your lifestyle.

Because with so many different schedules and taste preferences, one standard solution just doesn’t cut it. That’s why we offer customizable weekly menus, flexible deliveries, and the option to pause or cancel anytime — although with recipes like Sweet Italian Sausages and Blistered Tomatoes over Cheesy Kale Polenta, we have a feeling you won’t want to.

Did any of these facts surprise you? Let us know in the comments!

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Gwendolyn says:

Do you serve Stillwater, Oklahoma?

Jordan Schultz says:

Jordan here from our community team. We sure do! We actually serve the entire contiguous US!

Beth says:

Are you meals tree-nut free?

Jacqueline Parisi says:

Hi Beth – good question! Hellofresh has a variety of recipes – some of which are nut-free and some of which contain the allergen. Ingredients are stored in HelloFresh facilities segregated by packaging that results in protection from cross-contact. This protection is as rigorous as the handling, storage, and display segregation achieved in typical retail establishments (supermarkets, etc). Most ingredients pass through HelloFresh to the customer sealed in the packages they were received in.

Transparency is important to HelloFresh, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe. HelloFresh has a team of dietitians that reviews every ingredient for any of the major 8 allergens: wheat, dairy, soy, eggs, nuts, peanuts, fish, and shellfish. The dietitians then use this information to identify and disclose if any recipe contains any of these allergens. Information about any potential allergens in any recipe is then posted on the website next to the meal choice, and the specific ingredient that contains the allergen is called out.

We leave it to our customers to review the recipes each week and determine which ones best meet their dietary needs. But of course, we’re always here to help!

Susann says:

Do you deliver in Kailua kona Hawaii?

Jacqueline Parisi says:

Hi Susann – Unfortunately, we can’t make it to Hawaii at this time, but stay tuned! We’re always working on ways to improve and grow the HelloFresh family.

Eric says:

Will the family plan feed 4 grown adults? Or is it designed for 2 adults and 2 children?

Jordan Schultz says:

The Family Plan is designed to provide 4 adult-sized portions!

Margie says:

Wow I am glad to know all the additions like the Wine Club that have been added. I’m sure the Vegetarian plans are a popular option too.

Jacqueline Parisi says:

They definitely are, Margie!

LindaR says:

Any suggestions on what to do with meals if schedules change and the food can’t be prepared the week it is delivered?

Jordan Schultz says:

Our food is packaged around its peak of ripeness so it’s ready to cook when you unpack your box. You can toss any of the meat in the freezer until you’re ready to use it. We always recommend making the seafood dishes first and the produce is generally fine to leave in the fridge for up to 7 days, but we recommend checking in on the produce every day or so to be sure!`

Dawn says:

I have always had other meal kits delivered on Thursdays to prepare one on Friday and one on Saturday. I have never frozen the meat (I don’t order seafood). They seemed fine to me. Do you think I should be freezing those from HF? I keep it in the coldest part of the fridge.

Jordan Schultz says:

You should be a-okay if you make everything within 7 days!

sherry says:

When will you offer a low carb or keto versions. I need less sugar and starch.

Jordan Schultz says:

Jordan here, from our community team. We don’t offer a low-carb option at the moment, but we’re always looking to better serve our customers. I’ll let our chefs know that you’re interested in this offering.

Just so you know, you can see a full nutritional breakdown and ingredient list for each recipe before you choose your meals each week!

Brea J. Hutchinson says:

Do you have all gluten free options?

Jacqueline Parisi says:

Hi Brea – HelloFresh has a variety of meal choices each week, some of which are gluten-free. When recipes are free of these allergens, they are labeled as such. We leave it to our customers to review the recipes each week and determine which ones best meet their dietary needs. But of course, we’re always here to help!

Sue says:

Can I change from the standard plan to family plan week to week?

Jordan Schultz says:

Hi Sue– Jordan from the community team here. Absolutely, you can change your plan type and settings from week to week in your account page. We just ask for 5 days notice.

Deondra Scott says:

First time Fresher here. I’m looking to order a premium meal this week (Nov 8 week) Ribeye Steak Béarnaise-
and I noticed the meal ingredients exclude the steak it seems. Does that mean the steak won’t be sent to me & I have to purchase the steak at my local grocery store?

Jordan Schultz says:

Hi Deondra! The steak will definitely be included in your box, no worries!

Lily says:

what do the color code in hello fresh recipe mean? green yellow purple etc

Jordan Schultz says:

Hi Lily– Good eye! The each recipe has a specific category (ie: poultry, beef, seafood). The colors are used internally at our kitchens to help the folks packing your box stay organized.

-Jordan, HelloFresh Community Team

Nick says:

I was very disappointed to learn your vegetarian meals aren’t truly vegetarian. From discussions with Custer service you use regular parmesan cheese (rennet from a cow). If I can’t trust you on this, how can I trust you on any other item. I have closed my account.

Jacqueline Parisi says:

Hi Nick – all our cheese vendors have verified that the rennet used in the manufacture of bulk cheese is of either vegetable or microbial origin, not from a cow. Apologies for that confusion with the Customer Care Team. Please don’t hesitate to reach out if you have any questions at all.

Nick says:


Thank you for the prompt reply. If both of the customer service reps had responded like you did, I would not have cancelled my account.

Ashley Moon says:

I’m very picky with vegetables, am I able to choose which ones I like?

Jordan Schultz says:

Hi Ashley– You may choose your recipes in the Classic and Family Plans, but unfortunately, you are not able to choose specific ingredients.

Emily says:

How do I view all 15 recipes for the week? I’m looking ahead and there’s a few weeks where I don’t see all the offered recipes.

Jordan Schultz says:

Hi Emily! When you’re viewing the recipes on the website, you can toggle between Classic, Family, and Veggie at the top. You should be able to see all recipes for a few weeks out.

Chad says:

Do you have diabetic recipes

Jacqueline Parisi says:

Hi Chad – we do not offer specific diabetic recipes. That being said, transparency is incredibly important to us, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe. Because everyone has different tastes, allergies, and dietary/nutritional needs, we leave it to our customers to review the ingredients and determine which recipes best meet their dietary needs.

Genevieve Fehrenbach says:

Just tried free meal. Can I get 2 meals a week

Jordan Schultz says:

Hi Genevieve! Great suggestion. Right now, you can only select two recipes per week with the family plan.

Karen says:

I have been using hello fresh for about a month. Some of the recipes that we really love we’d like to see offered again. How long is it before a recipe is repeated? Do our weekly ratings have a bearing on whether they’re going to be repeated?

Jacqueline Parisi says:

Karen – there’s not a set number for how many weeks pass before a recipe is repeated, but your feedback 100% has a bearing. Our chefs want to know what YOU think, so the more people that like a recipe, the more often you’ll see it in box.

peggytrogdon says:

i did not order a box from you but it came anyway it was left on porch for several days is it still good

Jordan Schultz says:

Sorry for the mixup. No we would not recommend consuming the food if it had been left out for several days. Please chat with customer care at hellofresh.com in the bottom right corner. We’ll look into this for you!

Debbie Shows says:

How are the payment plans set up? Is it a weekly or monthly fee for each plan?

Jordan Schultz says:

Hey Debbie! We are a weekly subscription by default, and you’ll be charged 4 days before your delivery. However, you’re in complete control of your subscription and you can pause at any time.

Rachael says:

Is there anyway to look at the meal options BEFORE putting my credit card info in? I don’t want to comment to anything until I see what my options for that week would be.

Jordan Schultz says:

Hi Rachael! Yes, you can view all recipes at HelloFresh.com under “Our Menus.”

Valerie says:

New to the HelloFresh family and love it! I don’t cook at all and now I am making meals for my family. Would be great if you could include a simple desert option. Cookies, chocolates or anything small and sweet!

We’re so glad to have you cooking with us, Valerie! We appreciate your suggestion and we’ll pass it on to our team.

Isabella Fermin says:

Is there any way to get the vegetarian plan only once a week instead of 3 times a week?

Hi Isabella, our Veggie Plan does not allow you to customize your plan at this time. We’ll be sure to pass along your request and let you know if we offer this in the future!

Deana Roberts says:

We’ve been using Hello Fresh for a few months now and it seems like more and more that cheap sides are being used. Please stop wit the flat wilting salads, zucchini ribbons (seriously it may cost 50 cents.)and stop already with the sweet potatos.
I mean why continue with your program if I have to throw out this cheap stuff and add my own sides? I’ve called CS they stated I have no choice in the sides ….. not right Hello Fresh.

We’re sorry to hear you’ve received some poor quality ingredients, Deana! Please give us a call at 646-846-FOOD (3663) so that our team can get this reported and make things right.

Carly says:

You should really consider selling your spice blends in jars 🙂 I would definitely buy!

Olga says:

I was wondering where the meals are shipped from. Also, do you use artificial preservatives to keep foods fresh longer?

Hi Olga, please give our customer care center a call at 646-846-FOOD (3663) so we can best assist you.

Victoria says:

Hello! New here to Hello Fresh! I have a larger family, two adults and four kids. How can I order TWO 4-serving size meals? For example, I would like to purchase TWO orders of the Beefy Ragu Spaghetti so that I have 8 servings when cooked… enough for dinner plus some leftovers for my husband.


Hi Victoria! Although that option is not available right now, we’re working on something that may work for you. In the meantime, you can always create more than one subscription to receive multiple boxes per week.

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